Our bikes are shipped partially assembled to ensure safe and compact transport. You will receive the bike with the following parts disassembled:

• Handlebar

• Front wheel

• Saddle and seatpost (unless it's a dropper post, in which case it comes pre-installed)

• Pedals (when included as standard)

Assembly is quick and easy — no special tools required.
Watch the step-by-step video here:
How to assemble your bike

Yes, all our bikes are taken out of the box, adjusted, inspected, and then repackaged. So, your bike will arrive fully tuned and ready to ride.

For electric bikes or models with batteries, these are charged and/or updated before shipping.

At the moment, we do not accept bicycles as part of the payment for new purchases. All orders must be completed through the available payment methods at checkout.

If this changes in the future, we will update our policy accordingly on our website.

To apply for bike financing, you’ll typically need to provide the following:

• National ID or passport
• Proof of income (e.g., recent payslips or tax return)
• Bank account details (for direct debit)
• Additional documents may be required depending on the financing provider

Once you choose a financing option at checkout, you’ll be guided through the process step by step.

All our bikes are delivered with a complimentary water bottle and bottle cage.

Bikes are shipped in a reinforced box with internal protections to prevent damage during transit. We work with specialized couriers to ensure fast and secure delivery.

? You will receive a tracking number and email/SMS notifications to monitor your shipment at all times.

⏱️ Standard delivery time is 24 to 72 business hours within mainland Spain.

All our new bikes include the official manufacturer’s warranty, which typically covers:

• Frame: 3 years up to lifetime warranty (depending on brand)
• Components: minimum 3-year warranty

Online purchases have the same legal validity as in-store purchases. Please keep your invoice as proof of warranty.

https://www.trekbikes.com/es/es_ES/inside_trek/warrantied_for_life/

https://www.scott-sports.com/es/es/support/warranty

https://www.giant-bicycles.com/es/garantia

The warranties are international, so you can request service at any store that works with our brands.

Your satisfaction is our priority. If your bike arrives with any defect, shipping damage, or missing part:

• We’ll ask for photos to assess the issue quickly
• We’ll replace, repair, or ship the affected part at no cost
• Our support team responds within 24 business hours

We're here to guide you through the process and resolve any issue quickly and smoothly.

In this case, if you wish to change or replace a specific part, you can purchase the new component and let us know that you'd like to substitute it for the one included by default.

Please note that we do not offer discounts or accept stock parts in exchange for the original components that come with the bike.

Registration is not mandatory, but highly recommended. Some brands offer warranty extensions or additional support only if the bike is registered on their official website.

It also helps with theft recovery and speeds up warranty procedures.

Yes, all our bikes are packed with specialized protective materials to prevent any damage in transit. We use reinforced boxes, high-density foam, and protection on the frame, fork, wheels, and drivetrain.

Each box is manually checked before shipping to ensure everything arrives in perfect condition.

We are committed to responsible logistics. We use recyclable packaging and optimize each shipment to reduce volume and carbon footprint.

Whenever possible, we consolidate items and work with logistics partners who offset CO₂ emissions.